Customer satisfaction is our priority, and we will always try our best to resolve genuine issues quickly.
At Gram Earth, we are committed to delivering pure and high-quality products. Due to the nature of edible oil products, returns are accepted only in specific situations.
You may request a return if:
To be eligible for a return, the request must be made within 48 hours of receiving the order.
Customers are required to share clear photos or videos of the product and packaging to verify the issue.
Once your return request is reviewed and approved, we will initiate the refund.
Refunds may be processed through:
Refunds are typically processed within 5–7 business days after approval.
For safety and hygiene reasons, the following items are not eligible for return:
Orders can be cancelled before dispatch only.
Once the product has been shipped, cancellation may not be possible.
If you face any issue with your order, please contact us:
Email: info@gramearth.com
Phone: +91 9636842514
Please include:
Gram Earth reserves the right to update or modify this policy at any time without prior notice.